TERMS & CONDITIONS OF SALE The Bee Farmer ltd T & C, Policies, Returns, Privacy & Jurisdiction
On-line shop purchases
The Bee Farmer limited complies with both The Consumer Protection (Distance Selling) Regulations 2000 [DRS] and The E-Commerce Regulations (ECRs).EU Online Dispute Resolution service can be found at www.ec.europa.eu/consumers/odr
Please note that goods will be released upon receipt of cleared funds.
Goods are sold as seen. See Delivery section below.
Purchasers should note that honey is a natural product and is subject to natural variance in colour and taste.
Event ticket purchases
Tickets to events or courses are not allowed to be exchanged, re-sold or transferred. A customer may purchase a ticket for an event or course as a gift but recipient of the gift must be named thereafter the ticket cannot be then exchanged, re-sold or transferred to another person.
In the case where the events is not able to take place due to extreme weather causing the event to be cancelled, the customer will automatically be entitled to a credit to re-schedule the event.
All prices shown on this website are exclusive of VAT and charged at the applicable rate when the postage is added to the final account .
VAT registration number 235 9909 77
Payment & Delivery terms
Website items are paid for at point of sale via Paypal, Sumup or Stripe and credit cards. Alternative forms of payment are acceptable by agreement however goods will not be released for delivery until receipt of cleared funds is confirmed.
Account customers must abide the individual agreement with The Bee Farmer limited. Where the account customer fails to settle an invoice within the agreed time an additional 15% of the value of the order will be levied on a monthly or part thereof basis until such time as the invoice is settlement made.
Title & Risk
Goods remain the property of The Bee Farmer limited until such time the customer provides cleared funds in respect of the goods. Where The Bee Farmer limited provide goods on a sale or return basis or while awaiting cleared funds the customer will accept the risk for those goods. In the event a customer loses the goods however that may occur or the goods can not be returned in pristine condition for re sale, the customer will be deemed to have purchased goods and become liable to pay for the goods immediately.
The exchange rate at which the order is placed will be mandated by the customer’s bank or by Paypal, Sumup or Stripe.
Online purchases will be sent standard “first class” parcel post within 48hours of receiving cleared funds which covers the purchase price and the cost of postage or agreed with the client. The 48 hrs threshold is moderated by the opening times of the UK Post Offices. [Mon to Fri 9am to 5pm excluding UK public holidays]. Goods advertised for sale online will only be available for sale whilst stocks last.
The Bee Farmer limited does not accept any responsibility for damage or loss of goods whilst in transit through the postal and parcel services. The customer has the option for The Bee Farmer limited to send goods via parcel service which offer parcel tracking and/or premium delivery services at cost to the consumer. International purchasers must indemnify The Bee Farmer limited against any cost associated with local import duties, taxes or any other charge levied by the consumer’s national, local government or delivery agencies.
The customer may decide that the volume of the order may warrant the delivery to be made in person. The Bee Farmer limited charges 80p per mile plus ferry and/or toll costs to deliver items in person on the UK mainland. The Bee Farmer limited definition of the UK mainland excludes Northern Ireland, IOM and Channel Islands. Where the delivery address is not on the UK mainland, as defined above, The Bee Farmer limited is prepared to discuss and arrange delivery in person so long as travel, accommodation and subsistence costs are met. Alternatively the consumer may send a courier or parcel service to collect the item. The Bee Farmer limited is able to arrange an insured courier service to make the delivery on the consumer’s behalf. The consumer may collect in person but only by prior arrangement. The consumer will bear the delivery costs in any event.
Honey bought online cannot be accepted as a return if the tamper proof seal has been broken. The Bee Farmer limited is very keen to ensure the customer is satisfied with the honey. Please contact the Bee Farmer limited to discuss the problem and a solution will be devised.
In the event a customer is not content with the non food product from the on-line shop they will be entitled to a full refund upon receipt of the returned pieces to The Bee Farmer as per DRS and ECR regulation. It is the customer’s responsibility is to advise The Bee Farmer limited of the problem upon receipt of the goods and then to properly re-package and return the goods within seven working days, undamaged with carriage costs met by the customer.
Natural product disclaimer (NPD)
Honey is a product and as such varies in texture, colour and taste depending on the sources the bees have been foraging upon and the length of time and temperature at which it has been stored. It is The Bee Farmer limited ethos is to extract honey from the hives and simply to filter the honey into jars. The honey is not blended. It is intended for sale in a condition as close to the honeybees made it as UK food hygiene rules will allow.
Honey will store indefinately in the sealed container of origin. It may granulate but this not spoilage. Once opened the honey jar should have the lid replaced after each use. This keeps the honey away from air bourne moisture. Honey should be stored at ambient temperature and not in the fridge.
How to turn granulated Honey back into liquid Honey
All pure Honey will granulate or become solid in cool conditions, and this condition is, in fact, the best proof of its quality. The rate of granulation depending upon the floral sources from which the bees collected the nectar and the storage temperature. The honey can be easily restored to the liquid state by standing the jar in warm water, first loosening the cap. The heating of the water should continue until the honey becomes liquid. Do not use boiling water use simmering water not greater than 45 degrees centigrade [113 degree Fahrenheit]. The jar should be stood on an upturned saucer so that there is water below as well as around the jar. Alternatively use a microwave. Remove the lid, select low power and stir occasionally until the honey is liquid again.
Policies & Statements
The Bee Farmer limited will ask for the consumer’s name and address details in order to create an order for goods or service and to arrange delivery. The Bee Farmer limited does not have access to online customer’s payment details as this is controlled by the online payment facilitator.
Children and Privacy
The Bee Farmer limited website does not target and is not intended to attract children under the age of 13. The Bee Farmer will never send requests for personal information.
Honey, Pollen and Wax are a natural by-products of keeping bees. The Bee Farmer limited husbands his bee colonies in a low impact manner. The Bee Farmer limited does not use chemical or antibiotic products unless absolutely necessary to save a colony from death or directed so to do by the Bee Inspectorate. The Bee Farmer limited honeybees are inspected on a regular basis by the FERA appointed Bee Inspector. The Bee Farmers limited hives are registered on DEFRA sponsored BeeBase system. In processing of the honey The Bee Farmer limited does not pasteurise the honey i.e. heat it and hold it above 50° Centigrade of a period of time. The minimum of heat is used to make the honey sufficiently liquid to transit the extraction, filtering, and bottling processes. Nothing is added.
Third Party Sites
The Bee Farmer limited's website contains links to other websites. The Bee Farmer limited does not share your personal information with those websites and is not responsible for their privacy practices. The Bee Farmer limited encourages you to learn about the privacy policies of those companies.
If you cancel your place on an event or course less than 48 hours prior to the day of the event you will incur the full cost of the event or course. No refund will be issued.
If you cancel your place on an event or course between 7 days and 48 hours before the event or course you will incur a charge equivelant to 25% of the cost of the event plus platform transaction charges.
If you cancel your place on an event or course more than 7 days the event or course you will incur a charge equivalent to 10% of the cost of the event.
If you cancel an event due to incorrect booking, the booking amount will be returned to the payment account from which is was booked less booking platform transaction charges.
Failure to attended or redeem
Should you fail to contact the The Bee Farmer that you cannot attend an event or course or fail to redeem an event before the deadline, the full value of the event or course is forfeit. The Bee Farmer can be contacted by phone, email, text WhatsApp and through social media channels Twitter, Facebook, Facebook messenger and Instagram. See above for the cancellation policy.
General Data Protection Regulation (GDPR)
GDPR (General Data Protection Regulations) is a regulation (2016/679 ) in EU law on data protection and privacy for all individuals within the European Union. It comes into effect on 25.05.18. It is about being transparent with the contact data The Bee Farmer ltd holds on an individual or a business.
Where does The Bee Farmer ltd collect your information?
From personal contacts.
The Bee Farmer ltd may have exchanged business cards or an individual may have given The Bee Farmer ltd their information in order to enter into a line of communication or for the Bee Farmer to provide information.
Through email exchanges
An individual or business may have emailed The Bee Farmer ltd through the website in order to ask a question or establish a line of communication.
An individual or business may have emailed The Bee Farmer ltd from a referral from a third party or by discovering The Bee Farmer email account through social media or other form marketing material in order to ask a question or establish a line of communication.
Through the online sales activity
What data does The Bee Farmer ltd hold on you?
The Bee Farmer ltd may hold one or more of the following elements:
Mobile phone number
Business phone number
What does The Bee Farmer ltd use the data for?
The contact information is used to:
To facilitate, manage and fulfill direct sales transactions.
• Direct sales are when a customer enters into an arrangement with the Bee Farmer to deliver a service or product.
• To manage or respond to queries arising from a sale, product or delivery.
To facilitate, manage and fulfill on-line sales transactions.
• The on-line shop and event booking system is passive.
• Customers elects to purchase products via the on-line store or event booking system attached to the Bee Farmer website.
• To facilitate delivery of the service or goods and to manage any queries arising from a sale, product or delivery.
• The Bee Farmer limited complies with both The Consumer Protection (Distance Selling) Regulations 2000 [DRS] and The E-Commerce Regulations (ECRs).EU Online Dispute Resolution service can be found at www.ec.europa.eu/consumers/odr
To conduct business communication.
• Much of The Bee Farmer’s communication with customers, potential customers and suppliers is facilitated by email or by telephone. Also increasingly by Whatsapp and Messenger.
• In order to communicate it is necessary to hold sufficient data to identify the contact and data connected with the communication. The Bee Farmer ltd does not have control over social media channels of communication and is unable to provide audits of communications on those platforms.
For marketing purposes
• Customer data is held in order to tell existing customers about up-coming events or notification to changes in arrangements for events.
In the case of both direct and on-line sales, customer information is required to be kept for six years, under the rules of HMR&C, for reporting of financial activity and accounting of VAT and tax calculations.
In case of data held for marketing purposes; this data is reviewed annually and where it is decided that the contact is no longer active the data is deleted.
Access to your stored information
An individual or business may ask, at any time, for sight of the information which The Bee Farmer may hold on that individual or business. The Bee Farmer ltd will endeavour to provide the stored information within 7 days of the request.
Request for data deletion
Given that the GDPR regulations require that a record to be kept of deletions The Bee Farmer will delete customer data upon receiving a written request either in paper or electronic form. The deletion request will be stored as paper for audit purposes. The Bee Farmer will endeavour to delete the information within seven days of the request. Please refer to the section on Information Retention for limitations on data deletion.
Third Party partners
The Bee Farmer ltd uses the following service:
Paypal, Stripe and Sumup to facilitate on-line and card paymentspayments. The Bee Farmer ltd does not have access to financial information Paypal, Stripe and Sumup use to transact payment on the customer’s behalf. The transactional relationship is between Paypal, Stripe, or Sumup and the customer. The Bee Farmer is advised by Paypal, Stripe or Sumup only of the customer's name, transaction value, transaction currency, transaction date and a transaction reference.
SET for Business as a Customer Relationship System.
BookingHound as a booking system for events. and courses.
The Bee Farmer has accounts on the following social media platforms, Facebook, Twitter, Instagram and Linkedin. Individuals or business voluntarily
elect to follow The Bee Farmer on these social media platforms. The platforms give their users the functionality to unfollow The Bee Farmer. The Bee Farmer only has a view of the information the on the social media account that the Individual or business elects to publish.
The Bee Farmer limited promises:
Not to share customer information with any other commercial enterprise for any reason.
That we will only yield the information if required to do so under a properly exercised legal warrant.
All materials on this website and the pieces purchased from The Bee Farmer limited are the intellectual property of Mr DF McDowell of The Bee Farmer limited. Any web content derived from the www.thebeefarmer.co.uk, www.thebeefarmer.com or www.thebeefarmer.net domain and items purchased from The Bee Farmer limited may not be copied or reproduced without the express permission of Mr DF McDowell. In the first instance write or email Mr DF McDowell for permission. The Bee Farmer limited acknowledges the copyright of work from other entities and will endeavour to obtain permission for any data, picture or article that The Bee Farmer limited may wish to publish where the right to publish has not already been given or implied.
Jurisdiction of law
The business of The Bee Farmer limited is carried out under the jurisdiction of UK law.
The Bee Farmer limited is registered as a private limited company under the Companies Act 2006 England and Wales. Company number 10704185
The Bee Farmer limited complies with the Consumer Protection (Distance Selling) Regulations 2000 (DSRs) and Electronic Commerce Regulations (ECRs).